Returns & Exchanges

At Orena, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack with Care

  Securely place the unused products in their original packaging to ensure they are protected from damage during transit back to our warehouse.

• 3.
  Ship the Package

  Affix the provided return label to your box and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.